shipping & Returns

Shipping

We roast Monday-Thursday every week. Orders are fulfilled according to the schedule below:

  • Online retail orders ship ground Monday – Friday.

  • Orders placed Monday through Thursday will ship the next day.
  • Orders placed Friday through Sunday will ship Monday.
  • All 2lb and 5lb bag orders placed after Thursday at 6AM MT will ship the subsequent Monday.
  • All coffee will ship within five days of roast (usually within 1 to 3 days).
SHIPPING DELAYS

Our goal is to ship your coffee in a way that gets it into your hands in 4 days or less. If you do not receive your shipment 7 days after the ship date, or you believe it is otherwise mis-delivered, returned-to-sender, missing or stolen, please contact us for further assistance.

We do not offer international shipping on retail orders at this time.

returns & Refunds

Damaged, Incorrect, or Incomplete Orders

Sweet Bloom Coffee Roasters will replace missing, damaged, incorrect and/or incomplete products in an order. Any order issues must be submitted to our Customer Support team within 24 hours of delivery time and date. Please include your order number, a brief description of the issue and pictures of the box, contents, and packing slip. For missing or stolen packages, order number and description of the issue will suffice.

Merchandise Orders

We will accept returns or exchanges for non-coffee merchandise within 30 days from the delivery time and date. Sweet Bloom Coffee is not responsible for the shipping costs to return your merchandise.

Please mail eligible merchandise to:

Sweet Bloom Coffee Roasters

C/O Customer Support Team – Returns
1619 Reed Street
Lakewood, CO 80214

When our customer support team receives your shipment, they will inspect it and update you on the status of your return or exchange within 24-48 hours of receipt of the package. If you receive a refund, the cost of initial shipping will be deducted from your refund. Refunds are generally credited back to your financial institution within 2-3 business days.

Whole Bean Coffee Orders

We are unable to accept returns and exchanges for any whole bean coffee. If you are dissatisfied with a coffee product, please contact us at orders@sweetbloomcoffee.com. We will work with you to find an appropriate resolution to your concerns.

Thank you for choosing Sweet Bloom!

Privacy & Terms

privacy policy

Effective Date: June 10, 2025

Sweet Bloom Coffee (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://sweetbloomcoffee.com (the “Site”). Please read this policy carefully. If you do not agree with the terms of this policy, please do not access the Site.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • Contact Information: such as name, email address, phone number, etc.
  • Account Information: if you register an account, login credentials and related info.
  • Communications: when you contact us or submit inquiries.
  • We also automatically collect certain information about your device and usage of the Site through cookies and similar technologies:
    Log and Usage Data
    Device Information
    Location Data (if enabled)

2. How We Use Your Information

We use the information we collect to:

  • Operate and maintain the Site
  • Provide customer support
  • Send you updates or respond to inquiries
  • Improve our products, services, and user experience
  • Monitor and analyze usage patterns
  • Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. We may share information with:

  • Service providers who help us operate the Site
  • Legal authorities, if required by law
  • Business transfers, in case of a merger, acquisition, or asset sale

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. You can control cookies through your browser settings, but disabling them may affect site functionality.

5. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites.

6. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

7. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Object to or restrict data processing
  • Withdraw consent at any time (where applicable)
  • To exercise your rights, please contact us at orders@sweetbloomcoffee.com

8. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information.

9. Children’s Privacy

Our Site is not intended for individuals under the age of 13 (or 16 in some jurisdictions). We do not knowingly collect personal data from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date."

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:
Email: orders@sweetbloomcoffee.com

, Website: https://sweetbloomcoffee.com

terms & conditions

Effective Date: June 10, 2025

Welcome to https://sweetbloomcoffee.com (the “Site”), operated by Sweet Bloom (“we,” “us,” or “our”). These Terms & Conditions (“Terms”) govern your use of the Site. By accessing or using the Site, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Site.

1. Use of the Site

You agree to use the Site only for lawful purposes and in accordance with these Terms. You must not:

  • Violate any applicable laws or regulations
  • Attempt to gain unauthorized access to the Site
  • Transmit any harmful code or engage in disruptive behavior
  • Use the Site to promote or engage in any illegal activity

2. Intellectual Property

All content on the Site, including text, graphics, logos, images, software, and other materials (“Content”), is owned by or licensed to Sweet Bloom and is protected by copyright, trademark, and other intellectual property laws.
You may view, download, and print portions of the Site for personal, non-commercial use only. You may not reproduce, modify, distribute, or publicly display any Content without our prior written consent.

3. User Accounts

If you create an account on the Site, you agree to:

  • Provide accurate, current, and complete information
  • Maintain the security of your login credentials
  • Notify us immediately of any unauthorized use of your account
  • Accept responsibility for all activities under your account
  • We reserve the right to suspend or terminate your account at our discretion.

4. Third-Party Links

The Site may contain links to third-party websites or services. We do not control or endorse and are not responsible for the content or practices of any third-party sites. Accessing them is at your own risk.

5. Disclaimers

The Site and its Content are provided “as is” and “as available” without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not guarantee that the Site will be secure, error-free, uninterrupted, or free of viruses or other harmful components.

6. Limitation of Liability

To the fullest extent permitted by law, Sweet Bloom shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of (or inability to use) the Site.

7. Indemnification

You agree to indemnify, defend, and hold harmless Sweet Bloom and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses arising out of your use of the Site or your violation of these Terms.

8. Changes to the Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on the Site. Your continued use of the Site constitutes acceptance of the revised Terms.

9. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Colorado, without regard to its conflict of law principles. Any disputes shall be resolved exclusively in the courts located in Jefferson County, Colorado.

10. Contact Us

If you have any questions about these Terms, please contact us at:
Email: orders@sweetbloomcoffee.com, Website: https://sweetbloomcoffee.com

Accessibility

commitment

Website

Sweet Bloom Coffee is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards.

Measures

Sweet Bloom performs frequent reviews of our website to ensure accessibility of the Sweet Boom e-commerce experience.

Status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Sweet Bloom Coffee is conformant with WCAG 2.1 level AA. 

We welcome your feedback on the accessibility of Sweet Boom Coffee. Please let us know if you encounter accessibility barriers on our website.

Technical Specs

Sweet Bloom Coffee relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML
  • CSS
  • JavaScript
  • PHP
  • Shopify

These technologies are relied upon for conformance with the accessibility standards used.