Retail Shipping Policy
We roast your coffee to order Monday-Thursday every week. Please see our schedule below:
Online retail orders ship ground Monday – Friday*
Orders placed Friday through Sunday will ship Monday
Orders placed Monday through Thursday will ship subsequent day
All coffee will ship within 48 hours of roast
*We do not roast Friday-Sunday. All 5lb bag orders placed after Thursday at 6AM MST will ship the subsequent Monday. Rarely, 12oz bag orders placed on Thursday will ship Monday, if inventory from Thursday’s roast is gone.
Packages may require extra delivery time due to limited transportation availability as a result of the ongoing COVID-19 impacts.
Our goal is to ship your coffee in a way that gets it into your hands in 4 days or less. If you do not receive your shipment 7 days after the roast and ship date, or you believe it is otherwise mis-delivered, returned-to-sender, missing or stolen, please contact Customer Support for further assistance. You can reach us at _________________ or _________________.
We do not offer international shipping on retail orders at this time.
Return & Refund Policy
Sweet Bloom Coffee Roasters will replace missing, damaged, incorrect and/or incomplete products in an order. Any order issues must be submitted to our Customer Support team within 24 hours of delivery time and date. Please include your order number, a brief description of the issue and pictures of the box, contents, and packing slip. For missing or stolen packages, order number and description of the issue will suffice.
We will also accept returns or exchanges for non-coffee merchandise within 30 days from the delivery time and date, excluding perishable products and any opened or used coffee products. Sweet Bloom Coffee is not responsible for the shipping costs to return your merchandise. We are unable to accept returns and exchanges for any whole bean coffee.
Please mail eligible merchandise to:
Sweet Bloom Coffee Roasters
C/O Customer Support Team – Returns
1619 Reed Street
Lakewood, CO 80214
When our customer support team receives your shipment, they will inspect it and update you on the status of your return or exchange within 24-48 hours of receipt of the package. If you receive a refund, the cost of initial shipping will be deducted from your refund. Refunds are generally credited back to your financial institution within 2-3 business days.
We are unable to accept returns and exchanges for any whole bean coffee. If you are dissatisfied with a coffee product, please contact us at ____________________. We will work with you to help find an appropriate resolution to your concerns.
Thank you for choosing Sweet Bloom!